business
Chick-fil-A has no plans to add AI to its drive-thru ordering service despite other rivals doing so
Summary by The Atlanta Editorial Desk Jordan Gartner , as published by Atlanta News First (WANF CBS) - News
· October 7, 2026
· 1 min read
Photo: Atlanta News First (WANF CBS) - News · view original
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Summary created by The Atlanta Editorial Desk — automated, rule-governed Byline on source page Jordan Gartner, as published by Atlanta News First (WANF CBS) - News Original story Read at the source Source published Oct 7, 2026 Indexed here Oct 7, 2026 AI assistance Automated summary drawn from the source’s own published text Prepublication human review No — editorial rules, flagged-item review, and published samples
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Key points The company's CEO has shared that it will continue to use team members to serve customers at its locations. The CEO has mentioned that the company is looking into using artificial intelligence, but in a more behind-the-scenes capacity.
Some fast-food companies are using artificial intelligence for voice ordering in drive-thru lanes. However, Chick-fil-A has decided not to follow this trend. The company's CEO has shared that it will continue to use team members to serve customers at its locations.
The CEO has mentioned that the company is looking into using artificial intelligence, but in a more behind-the-scenes capacity. This decision highlights the importance of human interaction in creating a welcoming environment for customers.
Further details about Chick-fil-A's stance on AI are available from the source, including comments from the company's CEO on the role of hospitality in its business model.
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Category: business Published: October 7, 2026 Source: Atlanta News First (WANF CBS) - News Reading time: 1 min
Frequently asked about this story
What is this story about? Some fast-food companies are using artificial intelligence for voice ordering in drive-thru lanes. However, Chick-fil-A has decided not to follow this trend. The company's CEO has shared that it will…
When was this published? This article was first published on October 7, 2026 by Atlanta News First (WANF CBS) - News and curated for The Atlanta readers.
Who reported this story? This story was reported by Jordan Gartner at Atlanta News First (WANF CBS) - News. To learn more about how The Atlanta selects and reviews stories, see our editorial standards .
Where can I find related coverage? See more business coverage from The Atlanta, or browse our daily briefing and topic hubs .
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